Sales Manager

About Eradah Medical Rehabilitation Centers

Eradah Medical Rehabilitation Centers is CARF accredited and a leading provider of comprehensive rehabilitative care in Saudi Arabia. Established in 2016 and headquartered in Dammam, Eradah has grown into a trusted rehabilitation network offering multidisciplinary services — from physical and pediatric therapy to occupational therapy, speech & language therapy, and psychological counseling. Our mission is to empower patients and enhance their quality of life through expertise, compassion, and innovation under our guiding philosophy: “Will. Rehab. Heal.”

Job Summary

The Sales Department Manager will oversee all sales operations across the center, ensuring that sales goals are achieved and customer satisfaction is maximized. This role requires strategic planning, leadership, and performance management to drive growth and strengthen the customer journey through exceptional service and relationship management.

Key Responsibilities

1. Achieving Sales Targets

• Develop sales strategies and action plans to meet organizational goals.
• Analyze market trends and competitors to identify new business opportunities.
• Monitor performance metrics and implement improvement initiatives to achieve target results.

1. Sales Process Implementation

• Manage customer relationships and provide tailored offers and proposals.
• Oversee the complete sales cycle, from first contact to deal closure.
• Build and maintain strong relationships with current and potential clients to ensure loyalty and retention.

1. Performance Analysis and Reporting

• Analyze sales performance and prepare reports for management.
• Identify strengths, weaknesses, and areas for improvement to guide team performance.
• Track progress and market data to identify trends and growth opportunities.

1. Customer Service Team Management

• Lead and supervise the customer service team to ensure a high-quality customer experience.
• Train and coach staff on communication and customer service excellence.

Evaluate and improve team performance to maintain superior service levels.

1. Ensuring Service Quality

• Oversee the customer journey and ensure a positive experience at every touchpoint.
• Monitor and enhance the quality of services provided, implementing feedback-based improvements.
• Collaborate with rehabilitation specialists and management to integrate service excellence across departments.
• Perform any other duties assigned by the direct supervisor.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field.
• Preferred: MBA or relevant postgraduate qualification.

Experience

• Minimum of 4 years of experience in the medical or healthcare industry.
• Proven record of achieving and exceeding sales targets.
• Strong experience in key account management and customer relationship development.
• Knowledge of medical products, rehabilitation services, or hospital/clinic sales.
• Experience in leading, motivating, and developing a sales team.

Key Skills

• Strategic thinking and business development expertise.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and deliver results in a dynamic environment.
• Proficiency in Microsoft Office and CRM software.

If you’re a results-driven Sales Manager passionate about leading teams, driving growth, and improving customer experience in the healthcare sector, we’d love to hear from you .

Apply Now and join Eradah Medical Rehabilitation Centers, where innovation meets compassion.