About Us

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Why Work with Us

Salehiya Healthcare is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We believe in fostering a culture that encourages creativity and innovation, particularly in technology. We utilize the latest tools in our field and stay ahead of industry trends. Our comprehensive training programs and mentorship opportunities are designed to support professional growth and development. We prioritize maintaining a welcoming atmosphere for everyone.

The core values that guide our people derive from our purpose to elevate the healthcare experience in the kingdom.

Job Purpose

The Control Tower Operator is responsible for the continuous monitoring of temperature control and GPS tracking systems to identify and respond to deviations or emergency situations in a timely manner. The role is also responsible for preparing, documenting, and reporting all deviations in accordance with company procedures.

Key Accountabilities

Continuously monitor cold room temperature systems, GPS tracking systems, and temperature alarm systems to detect and respond to any deviations or alerts.
Promptly communicate and escalate all deviations, emergencies, malpractices, and critical incidents to the direct manager and relevant stakeholders in accordance with escalation procedures.
Monitor truck refrigeration units and fleet transit routes to identify temperature variances, route deviations, or other transportation-related issues.
Coordinate with drivers during vehicle breakdowns or emergencies and ensure continuous temperature monitoring to safeguard product integrity.
Verify the functionality and availability of monitoring systems and immediately report any system failures or communication interruptions.
Monitor operational systems for potential emergency conditions, including network failures, power outages, and other disruptions that may impact operations.
Maintain effective communication with warehouse teams, transportation supervisors, maintenance personnel, and drivers to ensure timely resolution of incidents.
Ensure strict compliance with all approved procedures, policies, and escalation matrices related to deviations, emergencies, and crisis situations.
Prepare and maintain deviation reports for temperature excursions, route deviations, and emergency incidents, incorporating findings and corrective actions from relevant departments.
Coordinate with warehouse storekeepers to investigate and determine the root causes of temperature deviations, whether operational or equipment related.
Maintain accurate records of temperature monitoring data, fleet transit information, incident reports, and provide operational support during emergencies and crisis situations.

Qualifications and Experience

Minimum Qualifications

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Operations Management, or any related field.

Minimum Experience

1-3 years of experience in monitoring of Control Tower, temperature monitoring systems, and GPS systems. Prior experience in warehouse operations and cold storage equipment.

Skills

Temperature Monitoring.
Control Systems Incident Management.
Problem Solving Reporting.
Documentation & Data Management.

Control Tower Operator