Client Relations Officer - Abu Dhabi

We're looking for a motivated Client Relations Officer based in Abu Dhabi to join our team in UAE!

Job Summary

The Client Relations Officer introduces, supports and maintains a strong relationship with GlobeMed Gulf's clients providing them with excellent customer service, training and solutions. He/She acts as the interlocutor between risk-carriers and GML.

Duties and Responsibilities

• Secure a high-level of customer satisfaction to the clients through daily interactions.
• Support guarantors in solving their standard requests and complaints related to system utilization, reports and benefits.
• Make sure that the complaints are addressed promptly and performance improvement plans are set in place.
• Assist clients in providing them with quotations for new groups.
• Conduct assessments on guarantors' daily requests to determine their training needs on various issues such as GML's portals, policy provision and others.
• Issue a variety of reports to monitor the performance of clients and determine action to take based on report outcomes.
• Assure that all terms and conditions of contractual agreements are well coordinated and applied, while maintaining a high knowledge of guarantors' workflows.
• Set and deploy contract renewal action plans.
• Implement non-standard policies.
• Conduct regular visits to guarantors with his/her unit staff to carry out service-level meetings, issue visit reports and then to follow-up on the execution of adopted resolutions taken.
• Liaise all internal functions and processes for their guarantors in addition keeping all related data confidential.
• Keep accounts information in relevant files and databases.
• Provide the Client Relations Manager with marketing intelligence reports.

Qualification

• Bachelor’s degree in Business Administration or a related field.

Experience/Knowledge

• Experience in marketing or insurance experience, preferably with customer service emphasis.

Skills/Competencies

• Organization and prioritization
• Customer Service and communication