Receptionist

Location: Dubai, UAE
Company: Valera Clinics
Languages Required: Arabic & English (Fluent)

Job Overview

Valera Clinics is seeking a polished, customer-focused Receptionist to be the first point of contact for our patients. The ideal candidate will deliver a premium patient experience, manage front desk operations efficiently, and support the clinic’s daily workflow with professionalism and warmth.

Key Responsibilities

• Greet and welcome patients in a friendly and professional manner
• Manage appointment bookings, confirmations, and rescheduling
• Answer phone calls, WhatsApp inquiries, and social media messages promptly
• Guide patients through services, offers, and basic treatment information
• Coordinate patient flow with doctors, therapists, and internal teams
• Maintain accurate patient records and update CRM systems
• Handle billing, invoices, and basic cash/card transactions
• Ensure reception area is clean, organized, and aligned with clinic standards
• Follow up with patients for appointments, feedback, and retention
• Support marketing campaigns by communicating promotions to patients

Requirements

• Fluent in Arabic and English (spoken and written)
• Previous experience in a clinic, hospital, or aesthetic center (preferred)
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and work under pressure
• Familiarity with CRM systems, booking software, and Microsoft office
• Basic knowledge of aesthetic treatments is a plus

Key Skills

• Customer service excellence
• Organization and time management
• Sales-oriented mindset (upselling/cross-selling is a plus)
• Attention to detail
• Team collaboration

What We Offer

• Competitive salary + incentives
• Friendly and professional work environment
• Career growth within a leading aesthetic clinic in Dubai
• Ongoing training in aesthetic services and patient communication

Pay: AED4,000.00 - AED5,000.00 per month

Language:

• Arabic (Required)

Work Location: In person