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Remote Care Coordinator (Scheduling - Care Services)

Support Solutions · Dubaï, Émirats arabes unis

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Position: Remote Care Coordinator
Location: Dubai (Remote / homeworking after training)
Type: Full‑time
Industry: Home Care / Support Services
Reporting to: Managing Director ( Dubai based) & Care Management Team (UK-Based)

We are expanding our UK care services into the UAE and are looking for a highly organised and detail‑driven Remote Care Coordinator to join our growing team in Dubai. This is a fast‑paced, high‑responsibility role that requires exceptional accuracy, focus, and workflow management.

After a structured training period, this role will transition into a permanent work‑from‑home position.

About the Role

The Care Coordinator will be responsible for scheduling over 2,000 UK care calls per week, using digital rostering systems and maintaining continuous communication with care staff and managers. Precision, reliability, and the ability to stay calm under pressure are essential.

Key Responsibilities

  • Schedule and manage up to 2,000+ weekly care calls using online rostering software
  • Coordinate care workers' shifts, availability, and travel times
  • Monitor live schedules and make real‑time adjustments when changes arise
  • Maintain accurate digital records and update schedules promptly
  • Meet weekly deadlines and performance targets
  • Support service expansion across the UAE

Essential Requirements

  • Exceptional attention to detail — accuracy is critical
  • Ability to work under pressure and manage a high call/shift volume
  • Strong organisational and multitasking abilities
  • Quick thinker with excellent problem‑solving skills
  • Prior experience using rostering, scheduling, or workforce management software
  • Strong Microsoft skills (Outlook, Excel, Teams, SharePoint, etc.)
  • Professional communication skills and confidence working independently
  • High level of reliability and self‑motivation in a remote-working environment

Desirable / Advantageous Experience

Experience with any of the following systems:

  • TagTronics
  • Atlas
  • Other UK care sector scheduling or electronic call‑monitoring systems

Care industry or home‑care scheduling experience is a major advantage.

Visa Requirements

  • Ideally, candidates will already hold a valid right‑to‑work visa or administrative visa in the UAE.
  • The company will provide a full employment visa after initial onboarding.

Working Arrangement

  • Based in Dubai
  • Initial training period may be hybrid/in-office as required
  • Long‑term: Fully remote work‑from‑home role
  • Full‑time hours with weekly deadlines and performance expectations

Salary

  • Salary is dependent on experience and current visa status. (8,000AED - 11,000AED monthly)

How to Apply

If you are a detail‑focused, reliable professional who thrives in a fast‑paced environment and wants to grow with a UK-backed company expanding into the UAE, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: AED8,000.00 - AED11,000.00 per month

Work Location: Remote

À propos de l'employeur

Support Solutions
Support Solutions

York · Royaume-Uni

Support Solutions delivers home-care in the community in York, Harrogate and Beverley. They are registered to provide care and support for both children and adults. Driving assisted technology enhances the support provided by a carer that will keep loved ones safe and secure. The staff are trained in areas that others don’t train in making them a flexible and knowledgeable team. Support Solutions ensure that the time allocated to their clients is their time, they have minimum staffing to each client so the staff members can build up relationships to ensure continuity can be met and trust can be built. They have a low turn over of staffing, they treat the staff with respect and value each one of them. All care is tailored to the individual’s care needs and wishes and staff go above and beyond to enhance the quality of life for each person they care for. Whether the person needs complex care or is just looking for a bit of company to brighten up their day, Support Solutions can meet their needs. They ask the right questions to ensure the correct personalised package of care and support is offered to clients and their families. Services can be provided from as little as 1 hour per session to 24-hour live-in care, depending on the service user’s needs and wishes. Services provided include everything from personal care, help with medication, cleaning and food preparation to cancer care, palliative care and dementia care. Staff are highly qualified and only become part of the team after a rigorous recruitment process which includes DBS checks and at least two references. Alongside is an experienced team of managers who support each other and are trained or training to be qualified in Level 5 Health & Social Care. The support and training they provide their staff is above and beyond the basic Care Certificate.

Voir l'employeur →supportsolutions.care

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