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Service Center Specialist (Tamheer)

GE HealthCare · Riyadh Region, Arabie saoudite

Administration des soins de santéStageSur site

Job Description Summary Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional tasks to support customer service across LCT

Job Description

  • Key responsibilities/essential functions include:
  • Customer call handling and call back
  • Corrective job creation, tracking and closure
  • Remote service transfer
  • Customer site visit planned date change request
  • Remote Connectivity and Power& Grounding job management
  • Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
  • Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
  • Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
  • Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

Additional Information Relocation Assistance Provided: No

À propos de l'employeur

GE HealthCare
GE HealthCare

Chicago · États-Unis

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.

Voir l'employeur →gehealthcare.com

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