Technical Application Specialist

Job Title

Technical Application Specialist

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Insert key local benefits that differentiate us in the market.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Riyadh. Field site. location in the Core Diagnostic division.

Divisional Information

Diagnostics

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Work On

• The Application Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting on Abbott Systems.
• Ensures that all activities are performed in compliance with quality system requirements.
• Deliver customer operator training in Abbott facilities or on-site.
• Perform new instrument and assay implementations through Test of Record (TOR).
• Perform on-site assay investigation, troubleshooting and operator training and coaching.
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates.
• Travel extensively within the service area.

Required Qualifications

Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in medical / Electrical / Mechanical or medical technology is preferred.

Language

• English
• Arabic

Minimum Experience Required

2-3 of relevant experience.

Minimum Skills Required

• Proven track record in a similar position supported by management and customer references.
• Knowledge of Microsoft Office (Word, PowerPoint, Excel).
• Successful engagement with customers, specifically lab staff.
• Strong communication, coaching and training skills.
• Technical experience for product line responsibility.
• Strong experience in use of analytical and software tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.