Call Center Agent / Sales

Role Summary

You will be the clinic’s first point of contact—converting inquiries from phone, WhatsApp, website, and social channels into confirmed appointments and paid treatments. This is a sales-driven role that blends consultative communication, product knowledge, and disciplined follow-up to hit monthly booking and revenue targets.

Key Responsibilities

• Inbound & Outbound Sales
• Answer calls/WhatsApp quickly, qualify leads, recommend treatments, handle objections, and close bookings.
• Proactively follow up with warm leads, no-shows, and past patients for reactivation and upsell.
• Appointment Booking & Pipeline Management
• Schedule, reschedule, and confirm appointments; manage waitlists; reduce cancellations and no-shows.
• Maintain accurate lead stages, notes, and tags in the clinic CRM.
• Consultative Guidance
• Explain treatment benefits, pre-/post-care basics, pricing, and packages clearly and compliantly.
• Cross-sell/upsell relevant add-ons and packages aligned to patient concerns and budget.
• Documentation & Compliance
• Adhere to DHA guidance on claims and patient communications; use approved scripts only.
• Capture required patient details accurately; protect patient privacy and data at all times.
• Service Quality
• Meet speed-to-lead SLAs; ensure every interaction is empathetic, professional, and brand-consistent.
• Collect feedback, escalate complaints, and share insights to improve campaigns and offers.
• Collaboration
• Coordinate with front desk, nursing/doctors, and marketing to ensure smooth patient journeys.
• Update the team on promotion changes, stock, and calendar availability.

Required Qualifications

• 1–3 years’ experience in call center sales, telesales, or front-desk sales (healthcare or beauty/aesthetics preferred).
• Strong spoken and written English; proficiency in Arabic is highly preferred.
• Proven track record of meeting or exceeding monthly sales/booking targets.
• Confident objection handling, needs assessment, and package/plan recommendation skills.
• Comfortable with CRM systems, WhatsApp Business, and basic Google Workspace (Sheets/Docs).
• Flexible to work shifts, evenings, weekends, and holidays as needed.

Nice to Have

• Knowledge of common aesthetic treatments (e.g., Laser Hair Removal—Deka Motus Pro, HIFU, PRP/PRF, Skin Boosters, IV Drips).
• Experience with PBX/softphone systems and queue handling.
• Familiarity with lead sources (Meta/Google Ads), “speed-to-lead,” and re-engagement strategies.

Job Type: Full-time

Pay: From AED2,000.00 per month