Call Center - Medical Field

Job Type: Full-time

About the Job

Age Medical Center is seeking ambitious and experienced call center employees to join our dynamic team. If you possess exceptional communication skills and a passion for providing outstanding service in the medical field, this is the perfect opportunity for you.

Essential Responsibilities and Duties

• Receive phone calls from customers and answer their inquiries regarding medical services.
• Provide a clear and convincing explanation of services and offers, and convert potential customers' interest into actual appointments.
• Manage and organize patient appointments using CRM and the center's booking software.
• Follow up on leads and remind them of appointments.
• Provide an exceptional customer experience that reflects the organization's professional and medical image.
• Maintain the accuracy and confidentiality of patients' medical information.

Required Qualifications and Skills

• At least two years of experience in a call center, with medical or clinical experience preferred.
• Excellent communication and persuasion skills (verbal and written).
• Ability to deal with customers tactfully and professionally under pressure.
• Good knowledge of online reservation systems and Microsoft Office programs.
• Good command of Arabic (spoken and written), and basic English.
• A pleasant, patient personality with a teamwork spirit.

Job Type: Full-time