Clinical Excellence ( TPA)

Job Description

This role entails a regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network
of Bupa- covered hospitals, all while adhering to service level agreements and best practices in medical and customer experience. It is
committed to top-tier medical care and a positive patient journey.

Patient-Centered Services

• Lead patient-Centered Care Regionally for Hospital Services by ensuring

improvement in the quality of patients' care and patients' experience

• Lead in landing all Patient’s centered Business sterategic initiatives &

Innovations to enhance the patient experience within Bupa covered Hospitals

• Ensure appropriate and effective treatment and care through a consistent,

collaborative process with cross-functional stakeholders , including the
providers

• Monitor fucntion perfromance related patient experience, clinical outcomes,

and operational efficiency and ensure that, the staff is dealing competently
with Patients

• Ensure consistent reporting and owning in full all patient’s experience

outcomes

• Foster a culture of empathy, compassion, and personalized care among

hospital staff as well as the accountability, transparency, and continuous
improvement within the regional hospitals.

• Lead with Marketing and Facilities on Presence excellence Strategy

Clinical Excellence and Medical
Care:

• Oversee the provision of high-quality medical services and ensure adherence

to clinical standards

• Implement evidence-based practices to improve patient care and outcomes.

• Maintain strong relationships with medical staff at Hospitals and support their

professional development.

• Strive to build and maintain an exemplary reputation for medical outcomes,

for patients seeking the highest quality care.

• Lead the industry by setting benchmarks for clinical excellence, inspiring

others in the healthcare sector to raise their standards and improve patient
care.

Operational Governance and
Excellence:

• Lead a multidisciplinary team of healthcare medical and patient experience

professionals Regionally

• Develop and execute regional plans to achieve objectives Clinical Excellence

function

• Collaborate with Bupa different Streams to align hospital practices with the

organization's overall goals.

• Conduct regular assessments and audits to ensure compliance operational

protocols and procedures within the hospitals.

• Act as a liaison between the Bupa and Regional Hospitals leadership,

providing updates, recommendations, and strategic insights.

• Participate in recruitment, training, and development of Bupa Staff in

collaboration with HR.

• Develop and implement robust customer experience strategies to ensure

exceptional service quality.

• Collaborate with hospital management to identify and address ad resolve

operational failures promptly.

• Oversee roles and responsibilities within and with the hospitals to improve

efficiency using process Engineering, Lean’s techniques, and improvement
tools

Skills

• More than 5 years experience in a relevant service field

• Proven experience in leadership roles within the healthcare industry.

• Ability to lead and inspire a multidisciplinary team of healthcare professionals.

• Strong decision-making skills and the ability to guide the organization's healthcare initiatives.

• Proficiency in developing and executing strategic plans for healthcare facilities.

• Strategic thinking to position the hospital for growth and success in the healthcare market.

• Strong understanding of clinical practices and healthcare operations.

• Ability to ensure that clinical decisions prioritize patient well-being and satisfaction.

• Dedication to delivering patient-centred care and enhancing the patient experience.

• Expertise in streamlining and optimizing operational processes to reduce costs and improve efficiency.

• Data-driven decision-making to monitor and improve functional performance metrics.

• Skill in forging strategic partnerships with healthcare providers to enhance service delivery and cost-effectiveness.

• Ability to foster a culture of employee engagement, professional growth, and accountability.

• Promoting ongoing professional development for medical staff.

• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.

• The ability to convey complex medical information in an understandable manner.

• Understanding of healthcare finance, budgeting, and financial management to ensure cost-effectiveness.

• Ability to handle medical emergencies and crisis situations with composure and efficiency.

• Adherence to high ethical and professional standards in all aspects of healthcare management.

• Minimum requirement is university BS degree (Doctors with MBBS/MD/DO are preference, others such as

healthcare, medical field, or engineering are welcome)