Front Desk Receptionist ( Arabic Female only )

Position

Receptionist (Arabic Female)

Department

Front Office / Reception

Reports To

Operations Manager

Job Summary

We are seeking a professional, customer-focused Arabic-speaking Female Receptionist with a minimum of 2 years of experience in a wellness center, aesthetic clinic, medical center, or healthcare facility in the UAE. The ideal candidate will be the first point of contact for patients, ensuring a welcoming environment while managing appointments, patient records, and front desk operations efficiently.

Key Responsibilities

• Welcome patients and visitors in a professional, friendly, and courteous manner.
• Manage appointment bookings, cancellations, and rescheduling through the clinic management system.
• Answer incoming phone calls, WhatsApp messages, emails, and social media inquiries promptly and professionally.
• Register new patients and update existing patient records while maintaining confidentiality.
• Verify patient information and ensure all required documents and consent forms are completed.
• Handle patient check-in and check-out processes efficiently.
• Process payments, issue invoices and receipts, and reconcile daily cash and card transactions.
• Coordinate with doctors, therapists, and nursing staff regarding appointment schedules and patient flow.
• Follow up with patients regarding appointments, treatment plans, and feedback.
• Promote clinic services, memberships, and packages while maintaining excellent customer service.
• Maintain the cleanliness and organization of the reception and waiting area.
• Ensure adequate stock of reception supplies, forms, and stationery.
• Prepare daily reports related to appointments, revenue, and patient attendance.
• Assist with administrative tasks as assigned by management.
• Ensure compliance with company policies, patient confidentiality, and UAE healthcare regulations.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Hospitality, Healthcare Administration, or a related field.
• Fluent in Arabic and English (spoken and written).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with clinic management software (such as Zenoti or similar systems) is preferred.

Experience

• Minimum 2 years of experience as a Receptionist in a wellness center, aesthetic clinic, medical center, or healthcare facility in the UAE.
• Experience handling appointments, billing, and customer service in a healthcare environment.
• Knowledge of insurance procedures is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and positive attitude.
• Ability to multitask and work efficiently under pressure.
• Strong organizational and time management skills.
• High level of accuracy and attention to detail.
• Problem-solving and conflict resolution skills.
• Ability to maintain patient confidentiality.
• Team player with a proactive and flexible approach.

Working Conditions

• Full-time position.
• Flexible to work shifts, weekends, and public holidays based on operational requirements. 6 days a week with one day off - can work different shifts
• Professional dress code and grooming standards must be maintained at all times

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person