Outpatient Clinics Manager

Job Summary

Responsible for the overall supervision and management of Outpatient Reception, Appointments and Switchboard Staff in the Hospital/Center. Manage the day-to-day operations of the administrative, non-clinical activities in the Out-Patient Department to ensure the provision of quality services and the attainment of the Hospital/Center and Departmental goals and objectives. Monitor and Supervise all cashier duties performed by all Outpatient Receptionists.

Duties and Responsibilities

• Manage the OPD Reception day-to-day activities in an effective manner and demonstrate effective leadership skills in discharge of duties.
• Acts as a resource person for staff members in OPD Reception, Appointments and Switchboard to promote integration of those areas and staff.
• Develops and monitors staff schedules to ensure activities in the assigned areas are completed effectively. Develops and monitors appropriate work practice methods/processes of assigned areas and staff.
• Develops, implement and maintains mechanisms to ensure that clinic appointment schedules are constantly booked with properly assigned types of patients.
• Ensures the successful completion of the new hires' General Orientation Program for all his/her Subordinates. Develops the Departmental Orientation Program for new hires and supervises the smooth implementation with each newly hired OPD staff member.
• Opens and closes clinic sessions to account for physician leave schedules, surgical session schedules and other factors necessitating changes in clinic schedules.
• Maintains appropriate liaison with other hospital/center services, departments and physicians to ensure appropriate coordination of efforts.
• Supervises all cashier duties performed by OPD Receptionists; interferes to solve problems and enhance patients’ experience; liaises all financial issues with accounting manager/chief of accounts.
• Acts as the team coach for OPD Reception staff. Ensures assigned staff are counseled on an immediate basis regarding all aspects of job performance and general employee performance. Conducts the probationary and annual performance appraisal to all subordinates.
• Identifies subordinates' training needs and schedules them for the required job-related training.
• Demonstrates flexibility to take on additional responsibilities and tasks as required to support team objectives, manage peak workload periods, and ensure project continuity and overall departmental success.
• Implements all HR & operation motivations’ policies in his department.
• Monitors patients’ waiting time and prepares a monthly reports; recommends the needed improvements.
• Ensures that patients’ satisfaction survey is done as per Magrabi policy.

Knowledge, Skills, Experience Required

• Bachelor’s degree from an accredited College/University.
• At least two (2) years’ experience in Out-Patient Department of a hospital or health care center.
• Good English Language & Computer skills.
• Have demonstrable leadership skills and abilities to provide objective direction and guidance for assigned areas and staff.