Senior Sales Associate

Description Key Responsibilities and Duties:

• Drive high-value sales, upselling, Cross-selling and promotions execution.
• Support store in achieving targets and improving conversion & ATV.
• Act as role model in sales behavior and customer handling.
• Handle complex customer cases, objections, and complaints.
• Ensure delivery of a premium and consistent customer experience.
• Build strong relationships with VIP and returning customers.
• Understand prescriptions, lenses, and product matching.
• Guide customers confidently before and during technical handling.
• Support opticians in explaining technical solutions in a sales-friendly way.
• Ensure accurate handling of POS transactions and insurance sales.
• Support team in resolving insurance-related issues.
• Maintain compliance with company policies and procedures.
• Support checking orders for basic accuracy and customer expectations.
• Ensure smooth coordination with optician/technician before delivery.
• Reduce customer complaints related to miscommunication or wrong selection.
• Support onboarding and training of sales associates.
• Guide team on selling techniques and customer handling.
• Monitor floor performance and support improvement.
• Monitor product availability and highlight fast/slow-moving items.
• Ensure proper display and product presentation.
• Support stock control and reporting of issues.
• Support Store Manager in daily operations and floor supervision.
• Act as shift leader when required.
• Ensure compliance with company standards and procedures.
• Other duties as assigned within the scope of the job.

Requirements Job Requirements

Skills and Abilities: - Strong sales leadership and customer handling skills. - Good knowledge of optical products and prescriptions. - Strong problem-solving and decision-making ability. - Ability to coach and guide junior staff. - Excellent communication and interpersonal skills.

Experience: 3–5 years in retail sales (optical preferred).

Education: Bachelor’s Degree preferably related field.

Language: Excellent command of oral and written English and Arabic.

Licenses / Certifications: Not mandatory (optical knowledge preferred).