Mobility Consultant – Dubai, UAE (Full Time)

HelpXpat Relocations specializes in providing personalized relocation solutions for individuals and corporations moving to the Middle East from around the world. We partner with multinational companies across various industries, as well as forward-thinking smaller organizations, to ensure smooth, cost-effective relocations. Our experienced consultants understand that a well-managed move is not only beneficial to the assignee but also adds value to the client company. We pride ourselves on delivering highly personalized services, with flexible packages tailored to each client’s unique needs.

Role: Mobility Consultant – Dubai, UAE (Full Time)

Role Overview

As a Mobility Consultant, you will manage a portfolio of relocating employees and their families, delivering a seamless and high-quality relocation experience. You will oversee the full relocation lifecycle from initial needs assessment through to settling-in ensuring each assignee receives personalized, efficient, and client-compliant support. This role requires strong coordination, client relationship management, and a proactive, solution-oriented mindset to exceed both client and customer expectations.

Key Responsibilities

· Manage end-to-end relocation services, including needs assessment, orientation, home search, school search, and settling-in support.

· Act as the primary point of contact for relocating employees and their families, ensuring a smooth and positive experience throughout the relocation journey.

· Liaise closely with client HR representatives to ensure service delivery aligns with corporate policies and expectations.

· Proactively identify client needs and provide strategic, solution-driven support to address challenges and enhance service outcomes.

· Coordinate with internal teams and external service partners to ensure timely and high-quality service delivery.

· Maintain accurate and timely updates in Zoho systems, including itineraries, reports, job costs, lease details, and service milestones.

· Participate in account-specific calls, team meetings, and continuous learning initiatives to improve service quality and performance.

· Handle escalations professionally in line with client guidelines, escalating to the Operations Manager when required.

· Build and maintain strong relationships with clients, assignees, and service partners to ensure consistent service excellence.

· Ensure compliance with company standards, client policies, and confidentiality requirements at all times.

Qualifications & Requirements

· Bachelor’s degree preferred.

· Minimum 1 year of experience in the relocation industry or equivalent customer service experience in a global environment.

· Strong communication skills; additional languages are an advantage.

· Valid driver’s license and access to a car.

· Strong interpersonal and relationship-building skills with the ability to work across diverse stakeholders.

· Excellent consultative approach with strong attention to detail.

· Proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential.

· Working knowledge of Zoho applications is an advantage.

· Strong verbal and written communication skills, with confident presentation abilities.

· High level of cultural awareness and sensitivity.

· Ability to maintain strict confidentiality, with professionalism and discretion.

· Strong analytical, organizational, and problem-solving skills.

· Ability to thrive in a fast-paced, high-pressure environment with flexibility and adaptability.

· Excellent time management skills with the ability to prioritize tasks and meet tight deadlines.

· Proactive, solution-oriented mindset with a “can-do” attitude.

· Strong people skills with genuine enthusiasm and passion for delivering exceptional service.

Why Join HelpXpat Relocations?

· Opportunity to work with diverse clients and multinational corporations.

· Be part of a growing, client-focused relocation company.

· Gain exposure to the Riyadh real estate and relocation industry.

How to Apply

• · Interested candidates can apply via LinkedIn or send their CV directly to [email protected]